Guest policy.

General terms

• All guests must be at least 18 years old to check in.
• Guests carrying local IDs or local residents are not permitted to check in.
• Reception closes at 12:00 midnight. Guests arriving late must call the property in advance.
• Every guest must present a valid original photo ID at check-in. Accepted IDs are passport, Aadhaar card, driving licence and voter ID. PAN card is not accepted.
• HOSHTEL99 is designed primarily for solo travellers and young backpackers and may not suit family-stay requirements.
• Advance payments are non-refundable. The property may request prepayment even where a booking channel displays “Pay at Property”.
• Non-resident visitors are not allowed in rooms. Visitors may meet guests in common areas until 7:00 PM.
• Groups are not guaranteed beds in the same dorm.
• Guests remain responsible for personal belongings. HOSHTEL99 is not responsible for theft or loss.
• Breakfast is not included unless explicitly stated in the booking.
• Outside food is not allowed where food service is available at the property.
• Pets are allowed only with a private-room reservation and an additional charge. Because Delhi offers dorms only, this exception is not available at the Delhi property.
• Management may act on behaviour it considers unsafe, disruptive or inappropriate. Right of admission is reserved.

Quiet hours and curfew

Curfew is from 1:00 AM to 6:00 AM to protect the quiet atmosphere in dorms after midnight. Entry during curfew hours is permitted only with advance approval from the in-house manager.

Booking extension

• Extensions are subject to availability.
• An extended stay may be offered at a different tariff from the original reservation.

Groups

• Group stays beyond 10 people are not allowed, including bookings split across people, instalments or platforms.
• Bookings for eight or more people require a minimum stay of three nights.
• Groups of four or more may be allocated to different dorms.
• Bookings of four or more qualify as group bookings, follow a non-refundable cancellation policy and may require advance payment.
• The group leader is responsible for contacting the property with group queries.
• Unsafe or inappropriate group behaviour may result in immediate cancellation without refund.
• Unauthorised group bookings, including separate bookings made to avoid the group policy, may be cancelled or denied before or on arrival.

Long stays

Payment

• At least 50% of the total stay is payable in advance.
• Any pending balance must be paid before check-in.
• Long stays are non-refundable, including in case of early departure.

Changes

• Long stays cannot be cancelled, refunded or shortened.
• Extensions are subject to availability.
• In special circumstances, the property may offer stay credit to be used within 45 days of checkout; credit is valued against the current rack rate.
• Unused nights are forfeited after early checkout and do not permit later re-entry.

Check-in and check-out

• Standard check-in: 1:00 PM.
• Standard check-out: 10:00 AM.
• Early check-in and late check-out depend on availability and property discretion.
• After checkout, guests may use common areas until no later than 8:00 PM, subject to property approval.

Safety, privacy and responsibility

• Transactions or agreements between guests are private matters. HOSHTEL99 is not liable for resulting disputes or losses.
• Common areas may be monitored by CCTV for safety; bedrooms and bathrooms are excluded.
• Photography, video and CCTV stills captured in common areas may be used as HOSHTEL99 promotional material, subject to applicable law.
• Guests should never leave personal belongings unattended.
• HOSHTEL99 is not responsible for events outside its control, including natural disasters, government restrictions and personal emergencies.

Questions

Contact manager@hoshtel99.com or call +91 91752 27065. This page follows the current HOSHTEL99 guest policy.