DELHI1. Introduction
This policy explains how HOSHTEL99 PRIVATE LIMITED (“we”, “us” or “our”) collects, uses and protects personal information in connection with our website and services.
2. How we use information
We collect information to administer bookings, communicate with guests, protect guest safety and analyse the use of our services. We may process nationality, date of birth and gender for statistical and accommodation purposes and may log IP addresses for website administration and demographic analysis.
3. Reservation data
To confirm and manage a reservation we may require:
- Name and email address
- Telephone or mobile number for emergencies
- Gender, nationality and date of birth
- Identification details such as passport or driving-licence information
- Arrival and departure dates
- Payment or card details needed by the relevant booking or payment provider
The same check-in information may be requested for accompanying travellers.
4. Payment data
Where a card guarantee is required, the payment process may require the card number, cardholder name, card type, security code and expiry date. Card data is used to secure or process the reservation and may be charged where the booking or cancellation terms permit. Payment information should only be supplied through an authorised booking or payment channel.
5. Guest privacy
We do not sell guest personal information. We do not disclose it to third parties unless needed to provide the service, respond to an emergency, meet our duty of care, prevent fraud or comply with law.
6. Keeping information current
Guests should tell us promptly when their personal information changes. We may contact a guest where we reasonably believe our records are incorrect or incomplete.
7. Website security
No internet service is completely secure. We use reasonable procedures and safeguards, including access controls and network protection, to reduce unauthorised access.
8. Third-party websites
Our website may link to booking platforms, maps, messaging services and other third-party sites. Those services control their own data practices. Review their privacy policies before providing information.
9. Photography and film
Guests may generally take personal photographs or video at the property, but should ask permission before recording other guests. HOSHTEL99 may commission photography or filming for promotional purposes.
10. Legal disclosure
We may disclose personal information where required by law or court order, to prevent fraud or when reasonably necessary to protect guests, staff or the property.
11. Your rights
You may request access, correction or deletion of your personal information, subject to legal and operational retention requirements, by writing to manager@hoshtel99.com.
12. Policy changes
We may update this policy from time to time. Continued use of the website after an update indicates acceptance of the revised policy where permitted by law.
13. Contact
Questions may be sent to manager@hoshtel99.com. This page follows the current official HOSHTEL99 privacy policy.